Tucson Orthopaedic Institute

Microsoft 365 Migration Help Center

Select your device below for step-by-step reconnection instructions.

What's changing and what you need to do

Tucson Orthopaedic Institute's email, Teams, OneDrive, and SharePoint are moving to a new Microsoft 365 environment managed by Orthopedic Care Partners (OCP).

Your email address and password do not change. However, each app on each device you use needs to be reconnected to the new environment. Select your device below and follow the steps for each app.

📧 Outlook / Email 💬 Microsoft Teams ☁️ OneDrive 📁 SharePoint
Select your device
📱

iPhone — iOS

Sign out and back in for each app below

  1. Open the Outlook app on your iPhone.
  2. Tap your profile photo or initials in the top-left corner.
  3. Tap the gear icon (Settings) at the bottom of the sidebar.
  4. Tap your @tucsonortho.com email account near the top.
  5. Scroll down and tap Delete Account, then confirm.
  6. Return to the Accounts list and tap Add Email Account.
  7. Enter your email address and follow the prompts to sign in.
💡 If asked, choose Work or school account when prompted for account type.
  1. Open the Teams app.
  2. Tap your profile photo in the top-left corner.
  3. Scroll down and tap Sign out, then confirm.
  4. On the sign-in screen, tap Sign in and enter your email address.
  5. Enter your password and complete any multi-factor authentication (MFA) prompts.
  1. Open the OneDrive app.
  2. Tap your profile photo or initials (top left).
  3. Tap the gear icon to open Settings.
  4. Tap your account name.
  5. Tap Sign Out.
  6. Tap Sign in and enter your email address and password.
🤖

Android — Phone or Tablet

Sign out and back in for each app below

  1. Open the Outlook app.
  2. Tap your profile photo or initials in the top-left.
  3. Tap the gear icon (Settings) at the bottom.
  4. Tap your @tucsonortho.com account.
  5. Tap Delete Account and confirm.
  6. Tap Add Account → Add Email Account.
  7. Enter your email address and sign in.
💡 Select Work or school account if prompted for account type.
  1. Open Teams and tap your profile photo (top left).
  2. Scroll to the bottom and tap Sign out.
  3. Tap Sign out again to confirm.
  4. Tap Sign in and enter your email address.
  5. Enter your password and complete any MFA step.
  1. Open OneDrive.
  2. Tap the three-line menu or your profile photo.
  3. Tap the gear icon → Account.
  4. Tap Sign Out next to your @tucsonortho.com account.
  5. Tap Sign in and use your credentials.
💻

Mac — macOS

Sign out and back in for each app below

  1. Open Outlook.
  2. In the menu bar, click Tools → Accounts…
  3. In the left panel, click your @tucsonortho.com account.
  4. Click the minus (−) button at the bottom of the account list.
  5. Click Delete to confirm.
  6. Click the plus (+) button and choose New Account…
  7. Enter your email address and click Continue, then follow the sign-in prompts.
💡 Outlook may need a restart after adding the new account before your calendar and contacts fully sync.
  1. Open Teams.
  2. Click your profile picture in the top-right corner.
  3. Click Sign out.
  4. On the sign-in screen, enter your email address.
  5. Enter your password and complete any MFA prompts (Authenticator app, text, etc.).
  1. Click the OneDrive cloud icon in the menu bar (top-right area).
  2. Click the gear icon → Preferences…
  3. Click the Account tab.
  4. Click Unlink this Mac.
  5. In the OneDrive setup window that appears, enter your email address and follow prompts to sign in.
💡 Your OneDrive folder location stays the same — only the account it syncs to will change.
🖥️

Windows — PC or Laptop

Outlook is migrated by Quest. Teams and OneDrive need to be reconnected manually.

1 Quest Migration Agent — Outlook

Your IT team uses Quest to automatically migrate your Outlook profile to the new environment. When IT triggers your migration, a dialog will appear on your screen. Click Start Migration — Quest will reconfigure Outlook in the background and may restart it automatically. You do not need to change any settings in Outlook.

🔵 Quest Migration Agent
─
□
✕
🔄

Microsoft 365 Migration Ready

Your Outlook account is being moved to the new OCP Microsoft 365 environment. Your email address and password will not change. Click Start Migration to begin — Outlook may restart automatically when complete.

Click Start Migration when this dialog appears on your screen.
✅ After Quest finishes, Outlook is done. Next, reconnect Teams and OneDrive using Steps 2 and 3 below.
💬 Microsoft Teams
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□
✕
🔍 Search
🔔
FL

First Last

firstname.lastname@tucsonortho.com

● Available

⚙️ Settings
🔕 Do not disturb
🚪 Sign out
Click your profile picture (top-right), then click Sign out.
  1. Open Teams.
  2. Click your profile picture in the top-right corner of the Teams window.
  3. Click Sign out from the dropdown menu.
  4. On the sign-in screen, your email address should already be filled in — enter your password and click Sign in.
  5. Complete any multi-factor authentication (MFA) prompt if it appears.
💡 If Teams is minimized to the taskbar, right-click the Teams icon in the system tray and choose Sign out from there instead.
☁️ OneDrive — Files are up to date
✕
☁️

All files synced

firstname.lastname@tucsonortho.com

Click the OneDrive cloud icon in the system tray (bottom-right corner), then click ⚙ Settings.
  1. Find the OneDrive cloud icon in the system tray at the bottom-right of your screen (near the clock). Click the ^ arrow if you don't see it.
  2. Click the cloud icon to open the OneDrive panel, then click the gear icon ⚙ → Settings.
  3. In the Settings window, click the Account tab.
The OneDrive Settings window will open — click the Account tab as shown below.
☁️ Microsoft OneDrive Settings
✕
Sync & Backup
Account
Notifications
About

firstname.lastname@tucsonortho.com

OneDrive — Tucson Orthopaedic Institute

Add an account

Click the Account tab, then click Unlink this PC.
  1. Click Unlink this PC and confirm when prompted.
  2. OneDrive will show a sign-in screen. Enter your email address and password to reconnect.
  3. When asked about your OneDrive folder location, keep the default — your existing files will continue syncing from the same folder.
💡 Your files stay in place. Unlinking only disconnects the account — it does not delete any local files.

If Quest ran but Outlook is still showing a password prompt or connection error, use the steps below to remove and re-add the account manually.

📧 Account Settings — Outlook
✕
Email
Data Files
RSS Feeds
SharePoint Lists

The following email accounts are set up:

📧 firstname.lastname@tucsonortho.com (Microsoft Exchange)
Go to File → Account Settings → Account Settings… — select your account, then click Remove.

Classic Outlook (older interface)

  1. Open Outlook and click File in the top-left menu bar.
  2. Click Account Settings → Account Settings…
  3. On the Email tab, click your @tucsonortho.com account to select it.
  4. Click Remove, then click Yes to confirm.
  5. Click New…, enter your email address, and follow the auto-configuration prompts.
  6. Click Finish, then restart Outlook.

New Outlook (modern interface)

  1. Open Outlook and click the gear icon ⚙ (Settings) in the top-right.
  2. Click Accounts → Email accounts in the left panel.
  3. Click your @tucsonortho.com account, then click Remove account and confirm.
  4. Click Add account, enter your email address, and follow the sign-in steps.
🌐

Web Browser

Works on any device — Chrome, Edge, Safari, Firefox

  1. Go to office.com (or any Microsoft 365 web app like Outlook or Teams).
  2. Click your profile photo or initials in the top-right corner.
  3. Click Sign out.
  4. On the sign-in page, click Use a different account (or Sign in with a different account).
  5. Enter your email address and click Next.
  6. Enter your password and complete any MFA prompts to finish signing in.
💡 Signing out at office.com signs you out of Outlook, Teams, OneDrive, and SharePoint all at once in the browser.
  1. Open a Private / Incognito window (Ctrl+Shift+N on Windows/Chrome, Cmd+Shift+N on Mac/Chrome, Ctrl+Shift+P Firefox/Edge).
  2. Go to office.com in the private window.
  3. Sign in with your account — this bypasses any cached session.

If the private window works but the regular window still shows the old account, you can clear Microsoft-related cookies:

  1. In your browser settings, go to Privacy & Security → Clear browsing data.
  2. Select Cookies and site data for All time.
  3. Click Clear data, then sign back in at office.com with your account.
  1. In Edge, click your profile picture in the top-right of the browser window.
  2. If your old @tucsonortho.com account is listed, click Sign out next to it.
  3. Click Sign in and add your account.
  4. Choose to sync your browser data with the new account if prompted.
🎧

Need more help?

If you're still having trouble after following the steps above, contact the IT Helpdesk.
Have your email address and device type ready when you reach out.